Call Centers-Jones Telecommunications, Inc.

Product Catalog: AltiGen: Call Centers

An AltiGen call center solution contains an AltiGen phone system and the additional AltiGen call center software needed for your environment. AltiGen lets you add advanced capability one agent at a time, or all at once. With this flexibility, it is cost effective for a three person help desk or a call center with hundreds of agents.
In the past ten years, AltiGen has added more than one thousand features to our “All-in-One” system. In 2005, more than 4,500 new call center agents were deployed using AltiGen.

AltiGen Phone Systems can be upgraded at anytime to support:

Products

Advanced Routing/Call Distribution (Altigen)

Route your customer calls automatically by caller id , account number and more to the right employee every time.

AltiAgent (Altigen)

Our agent software will help your team professionally answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics.

AltiSupervisor (Altigen)

AltiSupervisor Interface for Workgroup Supervisors

Call Detail Record (CDR) (Altigen)

Every AltiGen system includes as standard a Call Detail Record application to maintain a history of all call activity.

Call Monitoring (Altigen)

When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office.

Call Recording (Altigen)

Our unique design makes it possible to automatically record individual or all calls without overpriced “bolt on” systems.