Avaya

Avaya is a leading provider of communications systems and software for enterprises, including businesses, government agencies and other organizations. We offer voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services.

Avaya Partner

 Reliability, simplicity, a large selection of advanced telephony features, and converged communications through fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today-with room for growth to meet future needs.

Available for more than 16 years, over one million PARTNER systems have been sold worldwide.

What's New With This Release

The totally redesigned PARTNER ACS Release 7 processor delivers enhanced system functionality, growth and system processing speed that will set the stage for future enhancements and additional applications. All existing expansion modules and sets from older PARTNER ACS system can be used or reused in conjunction with the new 509 processor. This exciting change means cost savings for customers who require more than 3 CO lines and even more flexibility in growth.

Business Benefit

• Many included applications to simplify call answering including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
• Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
• Mobile employees can stay connected to the business with 3910 Wireless Telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
• Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.

Features

Support for Enhanced Multimedia Messaging

Messaging is an easy-to-install option with PARTNER® Advanced Communications System messaging solutions. Some options provide access to voice mail via e-mail as a standard feature.
PARTNER® Advanced Communications System messaging systems can provide 24 x 7 x 365 call coverage and a range of capabilities to meet a variety of needs at prices suitable for a small business budget. Unified Messaging enables mailbox users to integrate their voice and e-mail messages and manage them all from their PC’s e-mail client.

Caller ID

PARTNER® Advanced Communications System offers Caller ID support as a standard feature, letting subscribers see both the name and number of the calling party (subscription to Caller ID service required from Local Exchange Carrier (LEC).

When associates know who's calling before they answer the phone, they can immediately personalize their response. This helps build stronger relationships with customers, co-workers and suppliers.

Enhanced Tip/Ring Capability

Enhanced Tip/ring capability enables businesses to add other industry-standard devices to their PARTNER® Advanced Communications System.

Tip/Ring capability allows users to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.

T1 Module

The T1 Module provides the PARTNER system with the ability to use fractional T1 with up to 16 lines via a T1 facility. The T1 will support E & M signaling with or without DID service. The T1 module includes a built-in CSU to provision the lines and can be administered via PARTNER PC Administration and Diagnostics software.

Utilization of T1 functionality gives businesses more efficient, cost effective trunking options. The Cell Phone Connect feature via the T1 module enables customers to take calls even if they are out of the office by forwarding calls to their cell phone with coverage to system voice mail. The Remote Call Forwarding feature allows calls to be directed to any external number.

Mobility

The PARTNER system supports the Avaya 3910 Wireless Telephone, providing in-building wireless communications capability.

Mobility allows businesses to cost-effectively enhance call coverage and improve customer service.

Customer Service Features

Improved Customer Service by enabling businesses to respond quickly and with quality to customers.

Customer Service features range from Group Call Distribution and Music-on-Hold to support for voice messaging and mobility solutions, making PARTNER® Advanced Communications System the choice for small call centers.